Terms and Conditions 

1) Securing your date and account balances 

 

A non-refundable booking fee of £100 must be paid to Creations Flowers on acceptance of the quotation(s) in order to secure a required date. This covers administration, delivery/collection and setting-up costs. 

 

Balances of quotation(s)/account must be paid to Creations Flowers four weeks in advance of any event date(s). Design changes may be made up to this point. 

 

2) Cancellation and refunds 

 

Creations Flowers has high demand for bespoke design services with limited resources; therefore in the event that any client cancellations, no refund of booking fees or advanced payments will be made. 

 

Any client wishing to cancel orders; within four months of scheduled event dates will be liable for payment of 50% of the account balance; within eight weeks of the scheduled event date will be liable for payment of the whole account. 

 

Should an event be postponed due to unforeseen circumstances within the above timeframe, the account will still become payable; however this will be deducted from any re-scheduled event if re-booked within three months assuming availability of Creations Flowers on the new date. 

 

(When planning important/significant events clients are advised to take take out adequate insurances to cover unforeseen cancellation costs they might incur) 

 

3) Intellectual property rights 

 

All designs prepared for the client remain the intellectual property of Creations Flowers and should not be replicated by another florist/designer without prior written permission. 

 

4) Loan or hire of equipment 

 

The client shall be responsible for the cost of any breakage or loss of equipment owned by Creations Flowers, temporarily loaned or hired to them for the event. Any such loss incurred by Creations Flowers will be invoiced for immediate payment. 

 

5) Business Address 

 

Our studio is not open to the public. Our mailing address is: 

 

Creations Flowers By Tracy Goodwin 

The Dahlia Studio 

58 Lewis Close 

Kempston 

Bedford 

MK427FX 

 

For any additional information please contact us.