Terms & Conditions of Business

1) Securing your date and account balances
A non-refundable booking fee of £100 must be paid to Creations in order to secure a required date and on acceptance of the quotation. This covers all administration, delivery/collection and setting-up costs

The balance of the whole quotation/account must be paid to Creations no less than four weeks prior to the event date. Any changes to designs may be made up to this point.

2) Cancellation and refunds
Creations has a high demand for their bespoke design services with limited availability; therefore in the event that any client wishes to cancel their order, there will be no refund of booking fee or any advanced payments already made.

Any client wishing to cancel their order within four months of the scheduled event date will be liable for payment of half the account balance; within eight weeks of the scheduled event date will be liable for payment of the whole account.

Should an event be postponed due to unforeseen circumstances within the above timeframe, the account will still become payable; however this will be deducted from any re-scheduled event if booked within three months and the new date is still available

(When planning an important event clients are advised that they should always take out adequate insurance to cover unforeseen cancellation costs they might incur)

3) Intellectual property rights
All designs prepared for the client remain the intellectual property of Creations and should not be replicated by another florist/designer without our prior written permission.

4) Loan or hire of equipment
The client shall be responsible for the cost of any breakage or loss of equipment owned by Creations, temporarily loaned or hired to them for the event. Any such loss incurred by Creations will be invoiced for immediate payment.

For any additional information contact Creations on 07866 102233 / 01462 815995 / 01462 851534, or email info@creationsflowers.co.uk